ZetBuzz's Privacy Policy

Welcome to ZetBuzz. This Privacy Policy ("Policy") explains what information we collect when you use the ZetBuzz platform, how that information is used, and the steps we take to protect your personal privacy.

We believe that a truly trustworthy gaming platform must be transparent about data practices and respectful of user privacy. That is why ZetBuzz's privacy policy is not just a legal formality — it reflects our core values.

By using the ZetBuzz website or app, you automatically agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform and contact us.

Various types of information are collected when you register and use ZetBuzz. This data falls into two main categories — what you provide directly and what is collected automatically.

Directly Provided Information:

• Full name & date of birth
• Email address and mobile number
• Residential address & country
• Payment details (bKash/Nagad/Rocket number)
• A copy of your National ID or passport for KYC verification
• Records of conversations with the support team

Automatically Collected Information:

• IP address & device type
• Browser information and operating system
• Time spent on the platform and page visit history
• Gaming history & transaction details
• Login time, date & location

ZetBuzz never uses your data beyond what is necessary. Every piece of information is collected and used for a specific purpose. Below is a complete list of how we use your data:

• Account Management: To manage your registration, login, and profile.
• Payment Processing: To process deposits, withdrawals, and financial transactions.
• Identity Verification: To complete the KYC process and prevent underage access.
• Security Assurance: To detect unauthorized access to your account.
• Service Improvement: To personalise your gaming experience based on your preferences.
• Promotions & Offers: To send you relevant bonus offers based on your preferences (if you have given consent).
• Legal Obligation: To provide information as required by government directives or legal obligations.
• Customer Support: To respond to your complaints or enquiries.

ZetBuzz uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. This cookie cannot be disabled.
• Performance Cookies: To monitor platform speed and performance.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To analyse which pages are most visited — this can be disabled.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features. For more details on cookies, please contact our support team.

ZetBuzz never sells your personal data. However, in certain circumstances, information may be shared with trusted third parties:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information strictly necessary to process transactions.
• Game Providers: Our game partners receive only information related to gaming history.
• KYC Services: With a licensed KYC service provider for identity verification.
• Legal Requirements: Upon a court order or a valid request from a government authority.
• Anti-Fraud System: With specialized security services for fraud prevention.

ZetBuzz does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Financial Transaction Data: Up to 7 years where required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 2 years.
• Support Conversations: Up to 1 year.
• Cookie Data: Up to 1 year, depending on cookie type.

Once the retention period expires, data is permanently deleted or anonymised in a way that makes identification impossible.

Every ZetBuzz user retains the following rights over their personal data:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: Right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Portability: The right to export your data in a standard, portable format.
• Right to Restrict Processing: Request to restrict the use of your data for specific purposes.
• Right to Object: To object to your data being used for marketing or analytics purposes.

To exercise any of these rights, please write to us at: [email protected]. We will respond to your request within 30 business days.

All ZetBuzz services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• If we discover that a minor has opened an account, it will be closed immediately.
• All data belonging to minors will be permanently deleted.
• If parents suspect their child has created an account, please notify us immediately.

ZetBuzz safeguards your data using industry-leading security technology. Our security framework:

• 256-Bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall Protection: An advanced firewall system blocks unauthorised access.
• Regular Security Audits: Independent experts regularly audit our system.
• Data Backup: Your data is backed up across multiple secure servers.
• Anti-Fraud Monitoring: Suspicious activity is automatically detected and blocked.

Please keep in mind, however, that no one can guarantee 100% security on the internet. We encourage you to take steps to protect your own account — use a strong password, never share it with anyone, and keep 2FA enabled.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. ZetBuzz's dedicated privacy team is available 24/7, seven days a week.

• Email: [email protected]
• Live Chat: Chat with us directly from any page on the platform
• Response Time: Typically within 24 hours; up to 30 business days for complex matters

If this Policy is updated in the future, we will notify you by email or platform notification. Continued use of the platform after any changes constitutes acceptance of the updated Policy.